021 – Changes to Google Certified Stores

021 – Changes to Google Certified Stores

We are back with our second episode of series 2. Today we’re discussing the changes Google are about to make to Google Certified Stores as well as local SEO tips. You can contact Mark and I via the following: Email: ecommercetalk@digitalstartup.co.uk Twitter: @markhiltontech Points we discuss Google Certified Shops Google Local Resources we referred to https://support.google.com/trustedstoresmerchant/answer/7078111?hl=en-GB http://www.seomark.co.uk/local-seo-citations/ […]

012 – Why are mobile device customers so important

012 – Why are mobile device customers so important

In this episode, Mark and I discuss some the relationship between mobile customers and eCommerce websites. And we also discuss ways in which store owners can improve the experience for their mobile customers. Points we discuss Mobile use statistics The importance of mobile customers What could you be optimising? How can we test our website? Resources […]

010 – What makes a good sales assistant for eCommerce

010 – What makes a good sales assistant for eCommerce

In this episode, we discuss the qualities of what makes a good sales assistant in the eCommerce world. In the second half, Mark gives us an update on his new blogging hobby. Points we discuss Body language Live chat Patience Engagement Inspiration Listen and empathise Clear communication Product knowledge Positive language Open questions Overcoming objection […]