010 – What makes a good sales assistant for eCommerce

The eCommerce Talk Podcast Reading Time: 1
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In this episode, we discuss the qualities of what makes a good sales assistant in the eCommerce world. In the second half, Mark gives us an update on his new blogging hobby.

Points we discuss

  • Body language
  • Live chat
  • Patience
  • Engagement
  • Inspiration
  • Listen and empathise
  • Clear communication
  • Product knowledge
  • Positive language
  • Open questions
  • Overcoming objection

Resources we referred to

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Craig

Craig

I've spent a chunk of my career working in eCommerce for a FTSE 100 company where I've worked in Web Development/Design, SEO and assisted in running an eCommerce business. If I can help anyone out, then I'll try my best.
Craig
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