In this episode, Mark and I answer some questions asked by the Digital Startup Community.
Points we discuss
- What does eCommerce mean?
- What is involved in making a business an eCommerce business?
- Do I need to be computer savvy?
- Will I need a good computer/internet to become an eCommerce business?
- How much will it cost me to build an eCommerce store?
- Are there free templates available for web design?
- Are there better template designs out there than others?
- How long does it take to build a website?
- How do you acquire a domain name?
- How do I process sales online?
- What is the law for refunds/exchanges?
- How do I ship my goods?
- Do I have to be available to customers 24/7?
- Are there any useful tips for dealing with customer service issues/queries?
- Do I need to have a separate work telephone for customer service calls?
- How can I stop my email address from filling up with customer service emails?
Resources we referred to
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I've spent a chunk of my career working in eCommerce for a FTSE 100 company where I've worked in Web Development/Design, SEO and assisted in running an eCommerce business. If I can help anyone out, then I'll try my best.
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