011 – Q&A session from the community

The eCommerce Talk Podcast Reading Time: 1
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In this episode, Mark and I answer some questions asked by the Digital Startup Community.

Points we discuss

  • What does eCommerce mean?
  • What is involved in making a business an eCommerce business?
  • Do I need to be computer savvy?
  • Will I need a good computer/internet to become an eCommerce business?
  • How much will it cost me to build an eCommerce store?
  • Are there free templates available for web design?
  • Are there better template designs out there than others?
  • How long does it take to build a website?
  • How do you acquire a domain name?
  • How do I process sales online?
  • What is the law for refunds/exchanges?
  • How do I ship my goods?
  • Do I have to be available to customers 24/7?
  • Are there any useful tips for dealing with customer service issues/queries?
  • Do I need to have a separate work telephone for customer service calls?
  • How can I stop my email address from filling up with customer service emails?

Resources we referred to

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I've spent a chunk of my career working in eCommerce for a FTSE 100 company where I've worked in Web Development/Design, SEO and assisted in running an eCommerce business. If I can help anyone out, then I'll try my best.
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