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Magento 2
1

My Setup:

  1. VPS at MacStadium
  2. I setup the server myself
  3. CentOS Linux release 7.8.2003 (Core), Apache & PHP 7.2
  4. Magento 2.3.4 (installed March 2020 - I used your tutorial adapting it to my server environment. )
  5. www.gmsoap.com (just go to the checkout page to reproduce the error

What happened:

Well, that is the problem. I don’t know. I was all working fine as all of a sudden customers called an complained of not being able to finish checkout. I haven’t done any changes.
This is the error message I get:

wrong
wrong1111×122 8.57 KB

I noticed that shipping isn’t being calculated in the front-end, however I can process orders from the admin backend. Shipping is being calculated and the Credit Card processor works.

This is from the system.log:

[2020-05-01 17:50:25] main.INFO: Broken reference: the 'catalog.compare.sidebar' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'sale.reorder.sidebar' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'wishlist_sidebar' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'custom.sidebar.content' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'author-link' element cannot be added as child to 'customer_account_navigation', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'custom_info.order.success' element cannot be added as child to 'order.success.additional.info', because the latter doesn't exist [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'minicart' tries to reorder itself towards 'logo', but their parents are different: 'header-wrapper' and 'header' respectively. [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'custom.sidebar.content' tries to reorder itself towards '', but their parents are different: 'sidebar.additional' and '' respectively. [] []
[2020-05-01 17:50:25] main.INFO: Broken reference: the 'custom_info.order.success' tries to reorder itself towards '', but their parents are different: 'order.success.additional.info' and '' respectively. [] []
[2020-05-01 17:50:28] main.INFO: Broken reference: the 'mgs.instant.search.autocomplete' element cannot be added as child to 'top.search', because the latter doesn't exist [] []
[2020-05-01 17:50:29] main.INFO: Broken reference: the 'mgs.instant.search.autocomplete' element cannot be added as child to 'top.search', because the latter doesn't exist [] []
[2020-05-01 17:50:29] main.ERROR: Topic "inventory.source.items.cleanup" is not configured. [] []
[2020-05-01 17:50:29] main.ERROR: Topic "inventory.source.items.cleanup" is not configured. [] []

Are the last two lines the issue?

Any suggestions would be greatly appreciated, thank you.

Best regards,
Marc

2

Hi @Heemin and welcome.

That is a super-generic error message. You have to laugh sometimes at the kind of feedback it gives you.

I don’t think those logs are related to the problem. Judging by the timestamps, this all seems to print within moments of the page loading. Have a look at your exception.log too.

What I like to do, when reproducing an issue, is watch the live output of the logs. For example, if I can reproduce an error when I click a bottom - And I know the error will be printer to exception.log - Then in the Command Line Interface I’ll type (from the var/log directory):

tail -f exception.log

Then I know for sure that the output corresponds with the action because I’m seeing it in real time.

But without any relevant logs I’m not sure what else to suggest.

3

Hi Craig,

Thank you very much for your reply. That is what I already had done, working my way through the logs with the tail command. Sadly there was no resolve. But later today I realized something wired with one of the orders I had.
Upon clicking it, I got a major php error (exception). I could not open the order. It looked like that Stripe, my payment processor extensions, could not find some webhooks in the DB.

So I compared the webhooks in the API records from stripe and was able to manually enter the missing record. After that, all was working fine all of a sudden. If I would have not clicked that order, I would never have been able to figure that one out.

Well… thank you so much for that website. I found many good and helpful things on there and I will be glad to continue support your great work, if I can.

Best regards,
He’emin

1 Like