I’m experiencing an issue with one of my extensions and the extension wants SSH access to troubleshoot. It’s not one of the big “name” companies, meaning not on Craig’s list of extension providers with the coupon codes. All of my other (very few) extensions come from “name” companies. Like everyone else here, having worked hard to develop my Magento shop, I’m a bit concerned about giving SSH access to them in case they change/delete something accidentally. But I can’t see a workaround. The only other alternative is to buy a different extension.
What are your experiences with this?