Hi @Chris_Puxty and welcome.
Before I continue, you might find the following conversations of interest:
I hear what you’re saying, Cloudways is kind of a hybrid host that caters for both Hosting and a little bit of Magento Troubleshooting. Albeit, I feel like they rely a lot on their automated scripts and tools.
If we’re talking about an Enterprise Grade Web Host, then my recommendation would be to have a conversation with Rackspace. I’ve been a customer of theirs for about 4 years across 2 businesses. You’ll pay “enterprise” prices, but you’ll get “enterprise” level service. But ultimately, I’m happy to pay these kind of prices because I know I can sleep soundly at night.
Obviously, rates will depend on your business needs - So I won’t be sharing any numbers. What I can tell you though is that 4 years ago when I first spoke to a representative, I’ve not had any complaints. They even put me on a conference-call with a couple of engineers to help work out what I needed and when I needed it.
I don’t talk much about Rackspace though, as many of the budgets I see are <£100 p/m. I wouldn’t bother browsing the website as most of it is all jargon. You’re best off thinking about questions and concerns you have and then hitting them up on Chat or Email - Which will then probably lead to a callback and a proper conversation.