CSV Import Error: Imported resource (image) could not be downloaded [3]

Hi Craig. Thanks for your time. The videos are really good!
I have a weird situation. Lets say i want to import the following image URL

I am getting this error, but at the same time i see the image imported at the root of my project

Imported resource (image) could not be downloaded from external resource due to timeout or access permissions in row(s)

in the following dir 1/8/182376_6620-catalogshot.jpg

I have tried either with


Hi @adavia and welcome.

There were some recent changes in 2.3.2 regarding the importing of images. You should ensure that:

  1. Your image files need to go in <magento_root>/var/import/images/
  2. Your csv should only mention the filename (not the path)
  3. The Magento Import Settings (Images File Directory) page should remain blank

You can find more about this in the Official Magento Documentation.

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In addition to the following post, I recently learned whilst filming Episode 8 of Let’s build a Magento 2 store from scratch (Series 2) that this message is also shown if the file doesn’t exist. So, for example, in the video I forgot to upload some images and got this message - Which is a little misleading. I hope this helps.